Stop drowning in support tickets, inventory headaches, and manual product updates. We build AI that handles customer enquiries, manages stock levels, writes product copy, and runs your marketing while you focus on growing the business.
Tell us what you need. We will tell you exactly what we can build, what it costs, and how fast.
Every tool below is custom-built for your business. Not a generic platform. Not a template. Software that works exactly how you work.
Handles 70-80% of customer enquiries automatically: order tracking, returns, sizing, delivery times, product questions. Escalates complex issues to humans with full context. Works 24/7.
Upload product photos and specs. AI writes compelling, SEO-optimised descriptions for your Shopify, WooCommerce, or custom store. Consistent brand voice across thousands of SKUs.
AI predicts demand based on sales history, seasonality, and trends. Auto-generates purchase orders when stock hits reorder points. Prevents stockouts and reduces overstock by 30%.
AI segments customers, writes personalised email campaigns, triggers abandoned cart sequences, and optimises send times. Higher open rates with zero manual work.
AI monitors reviews across all platforms, drafts responses, identifies trends, and flags urgent issues. Surfaces your best customer content for social proof.
AI handles the entire returns process: validates requests, generates return labels, processes refunds, updates inventory, and identifies serial returners. Reduces returns processing time by 80%.
Free strategy call. No jargon, no hard sell. We will tell you exactly what we can build, what it will cost, and how long it will take.
Yes. Shopify chatbots built by Source Digital integrate with the Shopify API to pull real-time order status, tracking numbers, shipping addresses and product availability. Customer asks 'where's my order' and gets the actual current status, not a generic 'check your email' response. Particularly valuable for stores doing 100+ orders per week where the customer service load is heavy.
Yes when the AI is trained on your historical product copy, your brand guidelines and your audience. Generic AI writing tools cannot match a specific brand voice without significant editing. Custom-trained AI gets the tone, the inclusion priorities, the standard product features and the audience-appropriate language right from week one. Most retail clients report descriptions need 2 minutes of editing instead of 20.
AI tools built for Australian retail respect AU-specific commerce realities: GST-inclusive pricing in displays, Afterpay and Zip payment messaging, ACL (Australian Consumer Law) compliant returns language, AU shipping zones and timeframes, EOFY sale handling. We do not bolt US tooling onto Australian stores. We build for the Australian retail context from the start.
Yes. Multi-channel AI builds are common for Australian retail with both online and bricks-and-mortar presence. The AI sits across both: chatbot handles online enquiries, in-store POS data feeds the inventory recommendations, omni-channel customer profiles unify online and in-store purchase history. Lightspeed, Vend and Shopify POS all integrate.
Almost never. The chatbot handles 70 to 85 percent of routine enquiries (order status, returns, shipping, product info) so your team focuses on the 15 to 30 percent that needs human judgement (complex complaints, custom requests, VIP customers). Most retail clients keep the same team size but the team handles 2 to 3 times the order volume, which is usually the constraint on growth.
Most retail AI projects go live in 2 to 4 weeks. Customer service chatbot: 1 to 2 weeks. Product description tool: 1 to 2 weeks. Inventory automation: 3 to 5 weeks. Full multi-tool rollout: 4 to 6 weeks. All projects fixed-price, agreed upfront.
"Literally within hours I was getting leads. Blown away with every bit of work from Source Digital - speed, quality and just a real good bloke to deal with."
"Within 2 hours he had a full plan & quote ready. The final project delivery was absolutely phenomenal - 100 times better than we could have ever imagined."
"Source Digital did an exceptional job building our Shopify site. Visually appealing, user-friendly, works across all devices. The final product exceeded our expectations."
Book a free strategy call. We will assess your operations, identify the highest-ROI automation opportunities, and give you a fixed-price quote within 48 hours.