"Literally within hours I was getting leads. Blown away with every bit of work from Source Digital — speed, quality and just a real good bloke to deal with."
D
Dale
Perth Business Owner · Google Review
Custom AI assistants trained on your company data. Your staff ask questions in plain English and get instant, accurate answers from your documents, policies, product specs and internal knowledge base.
Tristan will personally reply within 3 hours on business days.
Every knowledge bot is custom-built for your specific data and use case. Here are the most common applications we build for Australian businesses.
An AI knowledge bot is a custom-built chatbot trained on your specific business data. Unlike generic chatbots that follow scripts, a knowledge bot uses AI to understand questions and find answers from your company documents, policies, procedures, product specs and internal data. Staff or customers ask questions in plain English and get accurate, instant answers.
Virtually any business data: PDF documents, Word files, spreadsheets, website content, policy manuals, product catalogues, training materials, SOPs, email archives, Sharepoint libraries, Google Drive folders, databases and more. We extract and index your data so the bot can search and answer from it.
Our knowledge bots use Retrieval Augmented Generation (RAG) which means they retrieve the relevant source documents before generating an answer. This typically achieves 90-95 percent accuracy. The bot also cites its sources so users can verify answers. We fine-tune the system during the build to maximise accuracy for your specific use case.
Yes. Knowledge bots are deployed as web apps that work on any device with a browser. We can also integrate them into Slack, Microsoft Teams, or embed them directly into your existing intranet or website.
A standard knowledge bot is delivered in 1 to 3 weeks depending on the volume and complexity of your source data. Simple bots with a few hundred pages of documentation can be live in under a week. Enterprise-scale deployments with tens of thousands of documents take 2 to 4 weeks.
Projects start from $3,500 AUD for a standard knowledge bot. Complex builds with multiple data sources, custom integrations and advanced features range from $5,000 to $15,000. We provide fixed-price quotes so there are no surprises.
Absolutely. Your data is processed and stored securely in Australian or your choice of cloud region. We do not share your data with third parties. The AI model does not train on your data. We can also deploy on-premises for organisations with strict data sovereignty requirements.
Yes. We commonly integrate knowledge bots with Slack, Microsoft Teams, SharePoint, Google Workspace, Zendesk, Freshdesk, WordPress, Shopify, custom intranets and internal portals. If your system has an API, we can connect it.
ChatGPT has no knowledge of your business. It cannot access your internal documents, policies, or product data. Our knowledge bots are trained specifically on your data and integrated into your systems. They give accurate, company-specific answers rather than generic AI responses. They also do not leak your data to external AI training.
Every build includes 30 days of free support and bug fixes. We also offer monthly maintenance packages from $500 per month that include data updates, performance monitoring, and continuous improvement based on usage patterns.
Reviews
Real reviews from real business owners. See all 22 on Google.
"Literally within hours I was getting leads. Blown away with every bit of work from Source Digital — speed, quality and just a real good bloke to deal with."
"Source Digital did an exceptional job building our Shopify site. Visually appealing, user-friendly, works across all devices. Professional, responsive — the final product exceeded our expectations."
"Tristan is the man. Found him on Google and within 2 hours he had a full plan & quote ready. The final project delivery was absolutely phenomenal — 100 times better than we could have ever imagined."
Free strategy call. We will assess your data, recommend the best approach, and give you a fixed-price quote within 48 hours.