Privacy Policy

This Privacy Policy explains how Source Digital (ABN 69 761 185 717) (“we”, “us”, “our”) collects, uses, discloses and protects your personal information. We are based in Perth, Western Australia, and we are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry, or otherwise providing us with your information, you consent to the practices described in this policy.

1. Information we collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number and business name.
• Enquiry information — details you provide through our website forms or advertising lead forms, such as your website, monthly revenue range, current software, what you want built, and your timeframe.
• Technical and usage data — IP address, browser type, device information, pages visited and how you interact with our website, collected automatically through cookies and similar technologies.
• Communications — records of correspondence when you contact us by phone, email, message or social media.

2. How we collect your information

We collect personal information:

• Directly from you when you complete a form on our website or book a call;
• Through lead generation forms on third-party platforms such as Meta (Facebook and Instagram) when you submit an enquiry via one of our advertisements;
• Automatically through cookies, tracking pixels and analytics tools when you visit our website.

3. How we use your information

We use your personal information to:

• Respond to your enquiry and provide you with information about our products and services;
• Prepare quotes, proposals and deliver services you request;
• Contact you by phone, email or message regarding your enquiry;
• Improve our website, marketing and services;
• Measure and optimise our advertising performance;
• Comply with our legal obligations.

4. Advertising, cookies and tracking

Our website uses cookies and tracking technologies, including the Meta Pixel and Google Analytics / Google Ads, to understand how visitors use our site and to measure and improve the performance of our advertising. These tools may collect information such as your IP address, device and browsing activity, and may set cookies on your device.

You can disable cookies through your browser settings, though some parts of our website may not function correctly as a result. You can also manage ad personalisation through your Meta account settings and Google Ads settings.

5. Disclosure of your information

We do not sell your personal information. We may disclose your information to:

• Service providers who help us operate our business — for example, website hosting, form processing, customer relationship management (CRM), email, analytics and advertising platforms (including Meta, Google, Formspree and our hosting providers);
• Professional advisers such as accountants and lawyers, where reasonably required;
• Government or regulatory bodies where required or authorised by law.

6. Overseas disclosure

Some of our service providers (such as Meta, Google and our hosting and software providers) may store or process data on servers located outside Australia, including in the United States and other countries. Where we disclose information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

7. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

8. Marketing communications

We may send you marketing communications about our products and services where you have provided your details or consented to receiving them. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Your rights

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before actioning your request.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Children's privacy

Our website and services are intended for business owners and are not directed at children. We do not knowingly collect personal information from anyone under 16 years of age.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “last updated” date revised accordingly.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.