"Literally within hours I was getting leads. Blown away with every bit of work from Source Digital. speed, quality and just a real good bloke to deal with."
D
Dale
Onedown · Google Review
AI customer service that handles 60 to 80 percent of routine enquiries without human intervention. Source Digital builds AI customer service for Perth businesses from $3,500 to $15,000, live in 2 to 4 weeks. Web chatbots, WhatsApp bots, phone AI, email triage. Escalates complex issues to your team with full context. Works 24/7.
Tristan will personally reply within 3 hours on business days.
Every tool is custom-built around your specific workflow. No generic SaaS subscriptions. No offshore dev teams. One Australian developer, one point of contact, working software in weeks. See our transparent pricing. fixed-price quotes from $3K.
From first call to working software in four simple steps. No jargon, no committee approvals, no scope creep.
| Feature | Enterprise Consultancy | Offshore Dev Shop | DIY / ChatGPT | Source Digital |
|---|---|---|---|---|
| Typical cost | $50,000–$200,000+ | $10,000–$40,000 | $0 (+ your time) | $2,500–$25,000 |
| Timeline | 3–12 months | 2–6 months | Ongoing (never done) | 2–8 weeks |
| Custom to your business | Yes (eventually) | Partially | No | 100% custom |
| Communication | Account manager layers | Timezone gaps, language barriers | N/A | Direct with builder |
| Ongoing support | Expensive retainer | Unreliable | You are the support | 30 days free + packages |
| Best for | Corporations with $200K+ budgets | Non-critical projects | Experimentation | Australian SMEs wanting real results |
We build AI tools tailored to how your specific industry works. Not generic templates. custom solutions designed around the workflows, compliance requirements and pain points unique to your sector.
Based in Perth. Delivering to businesses in every major Australian city. All consultations, builds and support delivered remotely via screen-sharing, Slack and video calls.
Not sure which approach is right? We have built detailed comparison guides and pricing breakdowns to help you evaluate your options before committing.
AI customer service uses natural language processing and machine learning to understand customer enquiries and provide accurate responses automatically. Our AI chatbots are trained on your specific business data. products, pricing, policies, FAQs. so they give relevant, accurate answers. They handle routine enquiries instantly and escalate complex issues to your team with full context.
AI customer service chatbots start from $3,500 AUD for a standard website chatbot. Conversational AI with multi-channel support runs $5,000 to $10,000. Full customer service automation solutions with CRM integration, ticket routing and analytics are $10,000 to $20,000. All quotes are fixed-price.
Conversational AI goes beyond simple chatbots. It understands context across multiple messages, remembers what the customer said earlier in the conversation, handles follow-up questions naturally, and can switch between topics. Our conversational AI for customer service is trained specifically on your business data so it speaks like your team, not a generic robot.
AI handles 70 to 80 percent of routine enquiries without human intervention. things like order status, pricing, availability, returns, FAQs and account questions. For complex or sensitive issues, our AI customer service bot gathers the relevant information and escalates to your team with full context so they can resolve it faster.
Zendesk and Intercom are SaaS platforms with monthly per-seat fees that add up fast. Our AI customer service solutions are custom-built, owned by you, with no ongoing licence costs. They integrate with your existing systems and are trained specifically on your data. not a one-size-fits-all solution with AI bolted on.
We build AI-powered customer service across all channels: website live chat, WhatsApp, Facebook Messenger, Instagram DMs, email, SMS and even phone with voice AI. All channels feed into one unified system so your team has complete visibility.
A standard AI customer service chatbot can be live in 1 to 3 weeks. More complex conversational AI with multi-channel support and CRM integration takes 2 to 5 weeks. We move fast because you work directly with the builder, not through layers of project managers.
Absolutely. We integrate AI customer service solutions with existing systems like Xero, MYOB, Shopify, WordPress, WooCommerce, Google Workspace, Microsoft 365, CRM platforms, inventory systems and custom databases. If it has an API, we can connect it.
Yes. Our AI customer service automation solutions cover the full support workflow. from initial enquiry through to resolution. This includes automated ticket creation, intelligent routing, AI-generated responses, sentiment detection, priority escalation, satisfaction surveys and performance reporting.
Book a free strategy call. We will review your current customer service workflow, identify the highest-impact automation opportunities, and give you a fixed-price quote within 48 hours. No obligation, no hard sell.
Reviews
Real reviews from real business owners. See all 22 on Google.
"Literally within hours I was getting leads. Blown away with every bit of work from Source Digital. speed, quality and just a real good bloke to deal with."
"Source Digital did an exceptional job building our Shopify site. Visually appealing, user-friendly, works across all devices. Professional, responsive. the final product exceeded our expectations."
"Tristan is the man. Found him on Google and within 2 hours he had a full plan & quote ready. The final project delivery was absolutely phenomenal. 100 times better than we could have ever imagined."
Free strategy call. No jargon, no hard sell. We will tell you exactly what we can build, what it will cost, and how long it will take.